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SIT20207

Certificate II in Hospitality

Qualification description

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic operational knowledge and limited practical skills in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Individuals work under close supervision.

  • Did you know there may be government funding or incentives available to help cover the cost of this course?
  • Potential Course Delivery: Classroom, E-Learning, Blended Learning, Work Place Learning, Distance, Recognition of Prior Learning
  • Click here to download course details as a PDF

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This qualification could be applied to the following jobs:

  • Training plan

    JOB DESCRIPTION: Employees clean and maintain rooms in hotels, motels and other lodging places.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Provide housekeeping services to guests
      • Prepare rooms for guests
      • Clean premises and equipment
      • Launder linen and guest clothes
      • Provide visitor information
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees carry luggage for guests in hotels, passengers in transport terminals and on ships, showing them to their rooms, berths or cabins, and provide other guest services and advice.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Provide lost and found facility
      • Provide porter services
      • Develop and update tourism industry knowledge
      • Provide visitor information
      • Provide quality customer service
      • Conduct basic workplace oral communication in a language other than English
  • Training plan

    JOB DESCRIPTION: Employees duties include retail liquor sales, customer service, operating point of sale equipment, merchandising, processing financial transactions and the responsible service of alcohol.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Operate a bar
      • Operate cellar systems
      • Complete retail liquor sales
      • Provide responsible service of alcohol
      • Process financial transactions
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees work in the motel reception area receiving and processing reservations using a computerized system, performing general office duties and providing visitor information.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Provide accommodation reception services
      • Receive and process reservations
      • Control reservations or operations using a computerised system
      • Perform office procedures
      • Provide visitor information
      • Maintain financial records
  • Training plan

    JOB DESCRIPTION: Employees prepare, mix and serve drinks to customers in hotels, bars, cafes, restaurants and clubs.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Clean and tidy bar areas
      • Operate a bar
      • Operate cellar systems
      • Provide responsible service of alcohol
      • Provide responsible gambling services
      • Process financial transactions
  • Training plan

    JOB DESCRIPTION: Employees prepare sandwiches, serve food and prepare and serve non-alcoholic beverages such as espresso coffee.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Provide food and beverage service
      • Provide table service of alcoholic beverages
      • Provide responsible service of alcohol
      • Develop and update food and beverage knowledge
      • Prepare and serve espresso coffee
      • Process financial transactions
  • Training plan

    JOB DESCRIPTION: Employees package and transport foodstuffs, clean premises and equipment and serve food and beverages to customers.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Apply point-of-sale handling procedures
      • Clean premises and equipment
      • Package prepared foodstuffs
      • Serve food and beverage to customers
      • Transport and store food in a safe and hygienic manner
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees provide gaming services in clubs or hotels. Duties include operating a TAB outlet, conducting Keno games, cash handling and serving food and beverages to customers.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Serve food and beverage to customers
      • Attend gaming machines
      • Operate a TAB outlet
      • Conduct a Keno game
      • Provide responsible gambling services
      • Process financial transactions
  • Training plan

    JOB DESCRIPTION: Employees serve food and drinks to guests in hotel restaurants.

      • Core Units - 6 required
      • Develop and update hospitality industry knowledge
      • Work with colleagues and customers
      • Work in a socially diverse environment
      • Follow health, safety and security procedures
      • Follow workplace hygiene procedures
      • Apply food and beverage skills in the workplace
      • Elective Units - 6 required
      • Provide food and beverage service
      • Provide table service of alcoholic beverages
      • Provide responsible service of alcohol
      • Develop and update food and beverage knowledge
      • Prepare and serve espresso coffee
      • Process financial transactions

Possible Career Pathways for:

Housekeeping Attendant, Porter, Retail Liquor Outlet Attendant, Receptionist - Hotel, Bar Attendant, Cafe Attendant, Catering Assistant, Gaming Attendant - Club or Hotel, Waiter in Hotel Restaurant

Accommodation:

Asian Cookery:

Catering:

Cookery:

Events:

Gaming:

General Hospitality:

Holiday Parks & Resorts:

Patisserie:

Tour Guiding:

Tourism Operations:

Travel Bookings:

Download career pathway as a PDF
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