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SIT20212

Certificate II in Hospitality

Qualification description

This qualification provides a pathway to work (under close supervision) in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

  • Did you know there may be government funding or incentives available to help cover the cost of this course?
  • Potential Course Delivery: Classroom, E-Learning, Blended Learning, Work Place Learning, Distance, Recognition of Prior Learning
  • Click here to download course details as a PDF

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This qualification could be applied to the following jobs:

  • Training plan

    JOB DESCRIPTION: Employees carry luggage for guests in hotels, passengers in transport terminals and on ships and show them to their rooms, berths or cabins.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Interact with customers
      • Use hygienic practices for food safety
      • Participate in safe work practices
      • Elective Units - 5 required
      • Participate in environmentally sustainable work practices
      • Use business technology
      • Provide porter services
      • Provide visitor information
      • Conduct basic oral communication in a language other than English
  • Training plan

    JOB DESCRIPTION: Employees clean and maintain guests rooms in hotels, motels and other lodging places.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Interact with customers
      • Use hygienic practices for food safety
      • Participate in safe work practices
      • Elective Units - 5 required
      • Participate in environmentally sustainable work practices
      • Clean premises and equipment
      • Provide housekeeping services to guests
      • Prepare rooms for guests
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees prepare sandwiches, serve food and prepare and serve non-alcoholic beverages such as espresso coffee.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Interact with customers
      • Use hygienic practices for food safety
      • Participate in safe work practices
      • Elective Units - 5 required
      • Prepare and serve non-alcoholic beverages
      • Prepare and serve espresso coffee
      • Serve food and beverage
      • Process financial transactions
      • Sell products and services
  • Training plan

    JOB DESCRIPTION: Employees package and transport foodstuffs (usually to events, dinners, and festivals), clean premises and equipment and occasionally serve food and beverages to customers.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Interact with customers
      • Use hygienic practices for food safety
      • Participate in safe work practices
      • Elective Units - 5 required
      • Package prepared foodstuffs
      • Serve food and beverage
      • Clean kitchen premises and equipment
      • Receive and store stock
      • Maintain the quality of perishable supplies
  • Training plan

    JOB DESCRIPTION: Employees prepare, mix and serve drinks to customers in hotels, bars, cafes, restaurants and clubs.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Interact with customers
      • Use hygienic practices for food safety
      • Participate in safe work practices
      • Elective Units - 5 required
      • Clean and tidy bar areas
      • Provide responsible service of alcohol
      • Operate a bar
      • Process financial transactions
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees provide gaming services in clubs or hotels. Duties include conducting Keno games, cash handling and serving food and beverages to customers.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Interact with customers
      • Use hygienic practices for food safety
      • Participate in safe work practices
      • Elective Units - 5 required
      • Use business technology
      • Provide responsible gambling services
      • Attend gaming machines
      • Conduct Keno games
      • Process financial transactions
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