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SIT20213

Certificate II in Hospitality

Qualification description

This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge and work under direct supervision.

  • Did you know there may be government funding or incentives available to help cover the cost of this course?
  • Potential Course Delivery: Classroom, E-Learning, Blended Learning, Work Place Learning, Distance, Recognition of Prior Learning
  • Click here to download course details as a PDF

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This qualification could be applied to the following jobs:

  • Training plan

    JOB DESCRIPTION: Employees clean, maintain and prepare rooms for guests in hotels, motels and other lodging places.

      • Core Units - 6 required
      • Use hospitality skills effectively
      • Show social and cultural sensitivity
      • Interact with customers
      • Participate in safe work practices
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Elective Units - 6 required
      • Use hygienic practices for hospitality service PLUS
      • Participate in environmentally sustainable work practices
      • Clean premises and equipment
      • Provide housekeeping services to guests
      • Prepare rooms for guests
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees carry luggage for guests in hotels, passengers in transport terminals and on ships. They show guests to their rooms, berths or cabins, and provide other guest services and advice.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Show social and cultural sensitivity
      • Interact with customers
      • Participate in safe work practices
      • Elective Units - 6 required
      • Use hygienic practices for hospitality service PLUS
      • Participate in environmentally sustainable work practices
      • Use business technology
      • Provide porter services
      • Provide visitor information
      • Conduct basic oral communication in a language other than English
  • Training plan

    JOB DESCRIPTION: Employees prepare sandwiches, serve food, and prepare and serve non-alcoholic beverages such as espresso coffee.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Show social and cultural sensitivity
      • Interact with customers
      • Participate in safe work practices
      • Elective Units - 6 required
      • Use hygienic practices for food safety PLUS
      • Prepare and serve non-alcoholic beverages
      • Prepare and serve espresso coffee
      • Serve food and beverage
      • Process financial transactions
      • Sell products and services
  • Training plan

    JOB DESCRIPTION: Employees package and transport foodstuffs (usually to events, dinners, and festivals), clean premises and equipment, and sometimes serve food and beverages to customers.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Show social and cultural sensitivity
      • Interact with customers
      • Participate in safe work practices
      • Elective Units - 6 required
      • Use hygienic practices for food safety PLUS
      • Package prepared foodstuffs
      • Serve food and beverage
      • Clean kitchen premises and equipment
      • Receive and store stock
      • Maintain the quality of perishable items
  • Training plan

    JOB DESCRIPTION: Employees prepare, mix and serve drinks to customers in hotels or clubs.

      • Core Units - 6 required
      • Work effectively with others
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Show social and cultural sensitivity
      • Interact with customers
      • Participate in safe work practices
      • Elective Units - 6 required
      • Use hygienic practices for food safety PLUS
      • Clean and tidy bar areas
      • Provide responsible service of alcohol
      • Operate a bar
      • Process financial transactions
      • Receive and store stock
  • Training plan

    JOB DESCRIPTION: Employees provide gaming services in clubs or hotels. Duties include conducting Keno games, cash handling and serving food and beverages to customers.

      • Core Units - 6 required
      • Source and use information on the hospitality industry
      • Use hospitality skills effectively
      • Show social and cultural sensitivity
      • Interact with customers
      • Participate in safe work practices
      • Work effectively with others
      • Elective Units - 6 required
      • Use hygienic practices for hospitality service PLUS
      • Use business technology
      • Provide responsible gambling services
      • Attend gaming machines
      • Conduct Keno games
      • Process financial transactions
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